Refund Policy

At TORENTHIS, our goal is to ensure complete satisfaction with your purchase. Our refund policy is designed to provide clarity and ensure that our customers are informed about the terms and processes for refunds.

Eligibility for Refund

Refund requests are considered under the following circumstances:

• - The product is defective or not as described.
• - Service delivery issues beyond our control.
• - Errors in billing or payment processing.

Timeframe for Refunds

Requests for refunds must be made within 30 days from the date of purchase. Refunds made after this period will not be considered.

Refund Process

To initiate a refund request, please contact our support team at [email protected] with your order details. Our team will assess your request and notify you of the approval or rejection of your refund.

Partial Refunds

In certain situations, only partial refunds may be granted:

• - Products with obvious signs of use.
• - Any item not in its original condition or is damaged.